Privacy Policy

About this Privacy Policy

Your privacy matters to Cuntspin Casino. We aim to handle personal information fairly, transparently and securely. This policy applies to information collected through the casino website, account services, customer support channels, promotions, payment processes and other services connected with your use of the site.

Personal information means information that identifies you or could reasonably be linked with you. The information we handle depends on how you use the website and the services available to you. Some information is required to create and operate an account, while other information is provided voluntarily, such as details included in a support request or marketing preference.

By using the website, you acknowledge that information may be collected and handled as described in this policy. Where consent is required, we will ask for it in the relevant part of the service. You can change certain preferences at any time, although withdrawing consent does not affect processing that is permitted or required for another reason.

This policy should be read together with the website’s terms and any notices shown when you use particular features. We may update this policy when our services, processes or legal requirements change. The latest version will be made available on this page, and the updated version will apply from the date stated on the website.

Information we may handle

A casino website typically needs to handle several categories of information to provide its services safely and lawfully. The information may come directly from you, from your use of the website, from payment or verification providers, or from other authorised sources used for security and compliance checks.

• Account details, such as your name, date of birth, contact details, username, account preferences and records of communications with support.
• Identity and verification information, which may include documents or details used to confirm your identity, age, location or eligibility to use the service.
• Payment and transaction records, including deposits, withdrawals, gameplay-related transactions, payment method information, account balances and records needed to investigate or reconcile a transaction.
• Technical and device information, such as your IP address, browser type, operating system, device identifiers, language settings, time zone, approximate location and information about how you interact with the website.
• Cookie and similar technology information, including session details, preferences, security signals, pages viewed, links used and information about how the website performs.
• Support and communication information, including messages, documents, requests, feedback and records of steps taken to resolve an issue.
• Information connected with safer gambling, account security, fraud prevention or responsible use of the service where it is necessary to protect players and the website.

Please provide accurate and current information when using the website. If your details change, updating them promptly can help prevent delays with account checks, payments or support requests. Do not provide information about another person unless you are authorised to do so.

Why information is used and shared

We use personal information for purposes connected with providing and managing the casino service. These purposes include opening and maintaining your account, confirming your identity and eligibility, processing transactions, providing customer support, communicating with you and maintaining accurate account records.

• To create, authenticate and administer your account.
• To complete identity, age, location, security and anti-fraud checks.
• To process deposits, withdrawals and other account transactions.
• To respond to questions, complaints, technical issues and requests for assistance.
• To operate, maintain, test and improve the website and its features.
• To monitor activity, identify suspicious behaviour and protect players, systems and payment processes.
• To send service messages, account notices, security alerts and other important operational communications.
• To send promotional or marketing communications where permitted and, where required, where you have provided consent.
• To meet legal, regulatory, accounting, tax, responsible gambling and record-keeping obligations that apply to the service.
• To establish, exercise or defend legal rights, investigate disputes and enforce the website’s terms.

Information may be shared where this is reasonably necessary for these purposes. For example, relevant information may be provided to payment processors, identity and verification providers, technology and hosting providers, customer support services, fraud prevention services, professional advisers or other suppliers that help operate the website. These providers are expected to handle information only for authorised purposes and to apply suitable safeguards.

Information may also be disclosed where required or permitted by law, in response to a valid legal request, to protect the rights and safety of players or others, or to investigate suspected fraud, misuse or security incidents. We do not treat personal information as a product to be sold to unrelated parties for their own purposes.

Some service providers or systems may process information in locations outside Australia. Where this occurs, appropriate steps are taken to support secure handling and to manage the transfer in accordance with applicable requirements.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep you signed in, remember preferences, support security, understand website usage and improve performance. Some cookies are necessary for core functions, while others help us analyse traffic or tailor communications and content.

You can manage or delete cookies through your browser settings. You may also be able to block certain types of cookies. If you disable necessary cookies, parts of the website may not work properly, and some account or security features may be unavailable.

Security

We use reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure transmission and restricted access based on job responsibilities.

No online service can guarantee complete security. You are responsible for keeping your account credentials confidential, using a secure device and notifying support if you suspect that your account or personal information has been compromised. We will take appropriate steps to investigate suspected incidents and meet any notification obligations that apply.

How long information is kept

We keep personal information only for as long as it is reasonably needed for the purposes described in this policy, unless a longer period is required or permitted. Retention depends on the type of information, why it was collected, account and transaction history, security needs and any unresolved issue or dispute.

Some account, identity, payment and transaction records must be kept for a period required by law even after an account is closed. During that time, access may be restricted and the information will not necessarily be used for ordinary account purposes. When information is no longer required, it will be securely deleted, anonymised or otherwise disposed of where reasonably practicable.

Your privacy rights and requests

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. You can contact us to ask for access to your information, correction of information that is inaccurate or incomplete, or deletion of information that is no longer needed or may lawfully be removed.

• Access: ask for a copy or explanation of personal information held about you.
• Correction: ask us to correct inaccurate, outdated or incomplete information.
• Deletion: ask us to delete personal information where there is no continuing lawful or operational reason to keep it.
• Marketing choices: withdraw consent to marketing communications or ask us to stop using your information for direct marketing.
• Information about handling: ask questions about how your information is collected, used, shared or retained.
• Complaint: raise a concern if you believe your information has not been handled appropriately.

To exercise your data rights, including access, correction, deletion of your data or withdrawing consent to marketing, contact support@cuntspincasino.wtf. Please describe your request clearly and include enough information for us to locate the relevant account or records. We may need to verify your identity before responding, particularly where the request involves sensitive information or account security.

We will consider and respond to requests within a reasonable timeframe. A request may be limited or refused where this is permitted or required, including where fulfilling it could affect the rights of another person, compromise security, interfere with fraud prevention, or require records that must be retained by law. If information cannot be deleted because a retention requirement applies, we will explain this in general terms where appropriate.

You can opt out of promotional emails by using an unsubscribe option included in the message or by contacting support@cuntspincasino.wtf. Opting out of marketing will not stop essential service communications, such as account, security, transaction or policy notices.

If you have a privacy concern, we encourage you to contact us first so the issue can be reviewed and addressed. You may also have the right to raise a complaint with the relevant privacy authority or other body available in your jurisdiction.